Chapter 7: Case Study

Boeing Dream liner Faces a few bumps in the road

Questions to Consider

1. Is this example of software problems holding up the introduction of a major new product and impacting a firm’s customers and suppliers unusual, or is it a common occurrence?

for me, it is a common occurrence because some software faces some technical difficulties and it is common nowadays.

2. What can organizations do to reduce the negative consequences of software development problems in the production of their products and the operation of their business processes and facilities?.

in my opinion, as a user perspective.. first the organizations or company must simplify their program , offer trial version of it so that the consumers can rate the product and its development. and lastly make a strong documentation and tutorials. 

Patriot Missiles Failure

Questions to Consider

1. With the benefit of hindsight, what steps could have been taken during development of the Patriot software to avoid the problems that led to the loss of life? Do you think these steps would have improved the Patriot’s effectiveness enough to make it obvious that the missile was a strong deterrent against the Scud? Why or why not?

this missiles are made to deploy because it was made for the anti-aircraft purposes . by doing it, it enhances their defense system.  this were the steps they were making.

2. What ethical decisions do you think the U.S. military made in choosing to deploy the Patriot missile to Israel and Saudi Arabia and in reporting the effectiveness of the Patriot system?

my perception to this is, the US military choose to deploy patriot missiles in the middle east is because they were putting their defense system in order to dominate the countries they want to conquer with.

3. What key lessons from this example of safety-critical software development could be applied to the development of business information system software?.

this software is well advance . it has advantages and disadvantages . but it is a technology development and i must say that this software system is amazing. and must use it accordingly and with proper guidance . 

Chapter 6: Case Study

RIAA fights Music Piracy

Questions to Consider

1. Is the RIAA’s strong stand on copyright infringement helping or hurting the music recording industry?

 well basically the RIAA's goal is the copy right protection. making unauthorized copoes of copyrighted music recordings is against tej law and may subject you to civil and criminal liability

2. Could an ISP’s implementation and enforcement of the RIAA’s multitier strategy have a negative impact on the ISP?

 in my opinion it has no negative impact. in fact it helps alot on monitoring the users online activity for illegal fire sharing. although , it is more like spying on what you are doing. :)

Lotus Vs. Borland

Questions to Consider

1. Go to your school’s computer lab or a PC software store and experiment with current versions of any two of the Quattro, Excel, or Lotus 1-2-3 spreadsheet programs. Write a brief paragraph summarizing the similarities and differences in the “look and feel” of these two programs.

2. The courts took several years to reverse their initial decision and rule in favor of Borland. What impact did this delay have on the software industry? How might things have been different if Borland had received an initial favorable ruling?

3. Assume that you are the manager of Borland’s software development. With the benefit of hindsight, what different decisions would you have made about Quattro?

Chapter 5: Case Study

Question to Consider

1. Does sexting represent a form of expression that is protected by the First Amendment? 

if the particular sexting is legally "obscene," then the First Amendment does not protect it. The state and Federal laws that prohibit obscene materials would therefore apply. Today, however, obscenity prosecutions are extremely rare, partly because it is so hard to prove that sexual material is legally "obscene" under applicable "community standards."

2. What can be done to protect people from the dangers of sexting while still safeguarding our First Amendment rights? 

Sexting is serious business. In some states in the US child pornography charges (second degree felonies) have been brought against teenagers who have sexted nude images. Senders of sexts may be arrested, face charges and may have to register as sex offenders!

The Electronic Frontier Foundation (EFF)

Questions to Consider

1. Visit the EFF Web site at www.eff.org and develop a list of its current “hot” issues. Research one EFF issue that interests you, and write a brief paper summarizing EFF's position. Discuss whether you support this position and why?

2. What reasons might a firm give for joining and supporting EFF?

for me , the reasons why a firm join and support EFF is because it is a donor funded nonprofit group of passionate people. from lawyers, volunteers ,technologies and visionaries who depend on your support to continue successfully defending digital rights.

3. The vice president of public affairs for your midsized telecommunications equipment company has suggested that the firm donate $10,000 in equipment and services to EFF and become a corporate sponsor. The CFO has asked if you, the CIO, support this action. What would you say? 

Chapter 4 Case Study

Chapter 4 Case Study

Discussion Questions

1. What type of security breaches of medical record are commonly today?

  

for me data security is one of the common security breaches commonly occur today, it includes patients names, medical record numbers , ages, clinical information .. etc.

2. What measures are being taken by the government and private industry to safeguard EHR's?

     

some measures they do is commitment to strong community , a sharp focus on security policies and process helps

3. How do you think the implementation of ARRA will affect the privacy of our healthcare and personal data?      What breaches do you foresee? How can they be forestalled?

  

  for me the breaches i foresee is notification,accounting for disclosure, out of pocket payments and electronic copies of electronic health record

Discussion Questions

1. How does Google's business model use personal data?

 google's business model   is description of  a business and a plan to help the business move forward and become more profitable. in doing personal data,  it focuses about advertising related to internet searches

2. What do you think are the major privacy concerns raised by Google's business model and applications?

   i think it's about persons personal information,

3. Do you think Google has taken adequate measures to protect its user's privacy? Explain your answer.

i yes because , every now and then, google do changes and they do everything whats necessary  to improve their applications and softwares.

Chapter 3 Case Study

Chapter 3 Case Study

Questions to Consider

1. Peter Gumble, European editor for Fortune magazine, comments, "Kerviel is a stunning example of a trader breaking the rules, but he's by no means alone. One of the dirty little secrets of trading floors around the world is that every so often, somebody is caught concealing a position and is quickly - and quietly - dismissed... [This] might be shocking for people unfamiliar with the macho, high-risk, high-reward culture of most trading floors, but consider this: the only way banks can tell who will turn into a good trader and who even the most junior traders to take aggressive positions. This leeway is supposed to be matched by careful controls, but clearly they aren't foolproof." What is your reaction to this statement by Mr. Gumble?

  if you are in the process of trading, i think you should know the person/company that you will have trade with. and make it simple and fair . 

2.What explanation can there be for the failure of SocGen's internal control system to detect Kerviel's transactions while Eurex detected many suspicious transactions?

Discussion Questions

1. Do you think that Mike Lynn acted in a responsible manner? Why or why not?

   in my opinion,  Mr.Lynn acted a irresponsible manner because protected himself and lie to the people .  he became selfish and didn't see whats gonna happen .

2. Do you think that Cisco and ISS were right to pull the plug on Lynn's presentation at the Black Hat conference? Why or why not?

3. Outline a more reasonable approach toward communicating the flaw in the Cisco routers that would have a led to the problem being promptly addressed without stiring up animosity among the parties involved.

Case study : Chapter 2

 Case Study : Chapter 2

Questions to Consider

1. What message is sent to IT workers by the actions of New York Law School and Colleges even if unrelated job-performance issues justified their actions in firing Gross and Perry?

2. Since the incident,  number of states have enacted laws that require workers to report immediately any child pornography found while servicing equipment. most of the laws state that worker who reports such a discovery is immune from any criminal,civil or administrative liability. failure to report the discovery can result to a fine, imprisonment or both,do you think such laws will encourage reporting? why or why not?

Discussion Questions

1. How to distinguish between a gift and a bribe? Provide an example of a "gift" that falls in the gray area between a gift and a bribe.

Bribery, is an act of implying money or gift giving that alters the behavior of the recipient. 

A gift or a present is the transfer of something without the expectation of payment. Although gift-giving might involve an expectation of reciprocity, a gift is meant to be free. In many human societies, the act of mutually exchanging money, goods, etc. may contribute to social cohesion

2. Discuss the following topic: law do not provide a complete guide to ethical behavior. An activity can be legal or not ethical.

a law should remain as guidelines  but not provide a complete guide to ethical behavior because they were some laws have issue's to its moral behavior, an activity can be legal but not ethical because it's having moral issues to its self.

3. What is a professional malpractice? Can an IT worker ever be sued for professional malpractice? why or why not?

In law, malpractice is a type of negligence in, which the professional under a duty to act, fails to follow generally accepted professional standards, and that breach of duty is the proximate cause of injury to a plaintiff who suffers harm . as an IT worker, you be more serious to what you are doing. if you ever committed a malpractice, it's your fault. and must be sued.

4. Review the PMI member code of ethics in appendix E. for each point in the code, provide an example of a project manager action that would break the code.

5. What must IT professionals do to ensure that the project they lead meet the clients expectations and do not lead the charges of fraud, fraudulent misrepresentation, or breach of contact.

 as IT you do your job professionally , be more serious about what you are doing . must do your project to it's exact date. so that it won;t lead to any problems 

.

6. Should all IT professionals be either be licensed or certified? why or why not?

  for me being Certified is a okay .  no need to be licensed . as IT professionals prove it to the society that you can a change .

7. What commonalities you find among  the IT professionals codes of ethics discussed in this chapter ? what differences are there? do you think there are any important issues not addressed by these codes of ethics.

Discussion Questions

1. This incident illustrates some of the potential problems for small software developers working with giant software manufacturers to extend or enhance their products. Provide two good reasons why small developers should still consider working closely with large software firms?

 first , small developers show remain working closely with the large software firms is eventually the will learn how large companies run and  
in the future they might use it. 
secondly, bill gates  , started to be working with large software firms like the apple. and today he is one of the most successful man  .

2. What measures could Limit None have taken to better protect itself from Google's alleged actions? What measures could Google have taken to protect itself from this lawsuit?

for me, Google must limit their information . they must provide a copy right protection to be able to protect it self .

        

3. Do research on the Web to find out how this case is proceeding in the courts. Write a short summary of your findings.  

as what i read, today the proceedings is still on going,, ...

Case study : Chapter 1

CASE STUDY : chapter - 1


NOTE : incomplete

Questions to Consider

1. Which issue is more disconcerting- the fact that a board member leaked confidential information about the firm or the tactics used to investigate the leak? defend your position.

the most disconcerting is the fact that a board member leaked confidential information about the firm. Because even though they are a board member they still leaked an information that is against the rules of the board and it may lead it to prison

2. Can the use of pretexting to gain information ever be justified? is it consider legal under any circumstances.

For me Pretexting is illegal. Because you are doing things that are not allowed in order to  gain information in a particular company that you are working in.

Discussion Questions

1. There are many ethical issues about which people hold very strong opinions-abortions, gun control and the death penalty, to name a few. if you were a team member on a project with someone whom you knew held an opinion different from yours on one of these issues, would it affect your ability to work with this person? why or why not?

it will not affect because a team member i should respect the other team mates opinion and listen to his/her opinion.

2. What do you think are the most important factors that helped you define your own personal code of ethics?

the most important factors that helped me define my  own personal code of ethics is how i perceive other peoples perception and understand what they really wants. 

3. Do you think that ethics in business is improving or getting worse ? defend your position.

in my opinion, having a moral philosophy is important in improving business because without respect it will be more worse and there will be lots of chaos. 

4. The ethics resource center identified five characteristics of a successful ethics program suggest a sixth characteristic, and  defend your choice.

i would go to the characteristics of being respectful, because 

without it . there will no accordance to the other five characteristics left

5. Which incident has a higher negative impact on an organization-an unethical act performed by an hourly worker or the same act performed by a senior manager of the organization? explain your answer fully. should the hourly worker be treated differently than the senior manager who committed the unethical act? why or why not?

In my opinion they both have the higher impact on an organization. Because they both work in their field and  they should be treated fairly because the both work in the same company that every worker should be treated equally.

6. It is a common and acceptable practice for managers to hold people accountable to meet "stretch" goals, quotas, and budgets. How can this be done in a way that does not encourage unethical behavior on the part of employees.

   
For me it is important, because in this way the salary per hour will be computed based on the hours they worked. As observed now a day the company gives Orientation to the workers for able to them to understand more how the company hold them accountable meet.

7. Is every action that is legal also ethical? can you describe an action that is legal but ethically wrong? is every ethical action also legal? is the law, not ethics, the only guide that business managers need to consider? explain. 
For me It depends on how the employee done the work given to him. Example of this is when an employee given a task to make a research paper and it’s been approved by the manager and you also give it to other companies for you also to benefit extra money in that way its ethically wrong.

  
8. do you think it is easier to establish an ethical work environment in a nonprofit organization? why or why not?    
In my opinion and based on my observation now a day it is hard to establish a organization that is nonprofit, because now a day people need money in order for them to sustain their needs .

  
9. This chapter discusses the four approaches to dealing with moral issues. identify and briefly summarize each one. do you believe one perspective is better than others? if so, which one and why?

Beneficence -To do what is in the patient’s best interests

Nonmaleficence Not to cause harm and, indeed, to seek to prevent it

Autonomy (‘self-rule’) To respect the right of the individual to make choices about his or her own life in the context of equal respect for everyone else involved

Justice -To treat all patients fairly and without unfair discrimination

For me the better perspective than other is Justice because as said on the definition all should be treated fairly and without unfair discrimination.Discussion Questions

1. CA executives involved the accounting scandal were not accused of reporting bogus contracts or hiding major problems in business. The contracts that were backdated were real sales agreements. Was this really a crime? Should the individuals have been punished so harshly?

In my opinion it is a crime, because the employee or the individuals hide the major problem in the company and the contracts that was backdated was also hidden by the people behind the scandal.

2. In December 2004, CA appointed Patrick J. Gnazzo as a senior chief compliance officer to demonstrate to the government and shareholders that the firm would take measures to operate ethically, Gnazzo served in this role at United Technologies for 10 years and had been a member of the board directors of the ethics Offices Association .Gnazzo reported to a  new executive vice president and a general counsel at CA as well as the board's Compliance committee. Outline some of the Actions Gnazzo might have been taken in his first six months on the job


3. John Swainson, a 26-year veteran of IBM, joined CA in November 2004 as CEO and President his first few months with the firm were rough- major customers threatened to dumb the firm some products were behind schedule and were of poor quality; executives had to be fired for breaking company  rules; accountants continued to find past mistakes; and many newly hired executives had to be brought on board. what sort leadership could he have demonstrated to show that he was determined to avoid future scandals at CA?


4. CA has been hit with numerous scandals since the late 1990's. these scandals raise questions about how successful the firm might have been if not for the amount of time its executives had to spend on this distractions. compare the revenue growth and stock price of CA to that of some of its competitors over the period 2004-2008 (be sure to use CA's corrected figures!) can you detect any impact of these scandals on CA's performance? what else might explain the difference in performance?

Discussion Question

1. Identify at least two other companies that mange their suppliers in a manner similar to Dell computers. Do these companies have anything in common with Dell?


2. Can you identify any disadvantages for dell in taking the approach to managing suppliers?


3. Do you think that this approach to managing suppliers is unethical, or is it acceptable and ethical? Explain your reasoning.


4. Would you recommend any changes to the way Dell manages suppliers? Defend your position.

Discussion Question

1. Discuss how a CIO might handle Schrage's Scenarios using the suggested process for ethical decision making presented in this chapter.

In my opinion the CIO should orient the process of formal and ethical process , because if it is not oriented they will have different thought about the company

2. Discuss the possible short-term losses and long-term gains in implementing ethical solutions for each of Schrage's scenarios.

Base on my understanding short term losses that are business losses some of their amount of quantity and long term losses is they have the current need to put up a project or business.


3. Must businesses choose between good ethics and financial benefits? explain your answer using Schrage's scenarios as example. 

Base on what I have understand if the company choose the financial benefits but in a wrong process of making financial benefits the ethics is not apply because it is illegally wrong , but if the business choose good ethics and with the correct process that’s the way that company will be successful.